Maid 4 You Policies and procedures

In your busy life, we understand that things come up suddenly. So, if it is necessary to cancel or skip your scheduled service, Maid 4 You merely requires a two business day notice. If Maid 4 You receives less than two business days’ notice, or if we can not access your home, it will be necessary to charge you the full price of your cleaning. All future cleanings will remain unchanged.

• Schedule or service changes may not be made through the employees. Please contact your local office directly for schedule changes.
• Termination of regularly scheduled cleanings must be in writing via Email  maid4yousc@gmail.com .
• Recurring service is priced at a discounted rate. Should you choose to cancel recurring service after only one cleaning, please note that our regular One-Time Cleaning charges will apply.

You have a couple of options for providing Maid4You access to your home:

• The most preferred and convenient method: you may leave a key to your residence with Maid4You. Your key will be kept safe and secure in our key safe. All keys are coded for security and will never have your name or address attached to them. If you have an alarm system, please give access instructions to your Maid4You office.
  
  • For your safety, we do not return keys by mail. We ask that customers come to their Maid4You office and present a picture ID before a key will be released.
• If it is not possible to leave a key with Maid4You, you may meet the service provider at your residence. Please refer to the Cancellation Policy should Maid4You be unable to access your home during the preset arrival window.
• If neither of the above is possible, please make alternate arrangements with your local Maid4You office.

• Maid4You gladly accepts MasterCard, Visa, Amex, Discover, etc. 
• Full payment is due the day of your cleaning.
• A credit card number must be kept on file with your Maid4You office. Your account will be charged the balance due, plus any fees, on the day of your cleaning unless you have notified your Maid4You office in writing that an alternate form of payment will be provided at the time of service.
• A $25 fee will be charged for each returned check.

Recurring cleanings are scheduled according to our checklist and priorities discussed when defining your service. One-Time Cleanings are scheduled as standard blocks of time. Every effort will be made to complete your service within the time allocated. Please note that it will take a few cleanings to confirm your ongoing maintenance needs. We ask for your patience while we learn how to best clean your home and assure you that we will move from deep cleaning into maintenance cleaning as quickly as possible.

We strive to have the same staff members clean your home or office on a regular basis, however, this is not guaranteed. Due to vacation, illness or departure from the company, Maid4You may occasionally provide a replacement cleaning professional .

If, due to the unique nature of your home, your service providers are unable to complete your cleaning within the amount of time requested, we may call you to ask for authorization to spend more time cleaning your home. We will inform you of additional costs accordingly before proceeding with the work.

To ensure quality service for all valued clients, Maid4You cannot specify exact arrival times. Arrival windows allow our cleaning professional to handle all the variables of each day and each home without affecting the promises we make to you.

• Service provider(s) will arrive within the following timeframes:
  
  • When we have a key to the home, our arrival window is between 8am and 4pm.
  • When we are meeting someone at the home, we will set a four-hour arrival window between the hours of 8am and 4pm.

Generally, our service providers work in teams of one or two. Please note that, when more than one person is assigned, the quoted time required to complete the job, which was given in labor hours, is reduced. For example, if you were scheduled for a five labor-hour service and two service providers are assigned, the total in-home cleaning time is two and one-half hours.

If your scheduled cleaning falls on a holiday that Maid4You observes, we will contact you to reschedule your cleaning.

Since cleaning is a very personalized and subjective service, we need your feedback to help us improve our service. Please take a moment to visit maid4yousc.com/feedback to offer your comments. We value your opinions and your feedback is essential for us to serve you better.

Since cleaning is a very personal and human service, we realize that occasionally an area may not be cleaned to your satisfaction. We are unable to offer a refund, but Maid4You will happily re-clean any area that you are not satisfied with. Just let us know of any issues or concerns within 24 hours of your cleaning and we will do our best to make it right. Maid 4 You does not offer discounts or reimbursed of service. 

Maid4You never requires you to tip, but it is a powerful way to say thanks to your cleaning professional. Even a personal note from you expressing your appreciation for their service can mean a great deal.

Maid4You is bonded and insured. Our liability limits are set at a maximum of 10 times the cost of the service charge on the day in which the breakage/loss occurred. Notification must be made within 48 hours of service. Key replacement/locksmith fees are paid only if keys are lost or miscoded. There is a $100 per location liability limit for key replacement and/or locksmith services. Maid 4 You is only reasonable for breakage. If damage has occurred from using products on items that have normal wear and tear we are not responsible for replacing such items. Please let us know if you have a special request on how to clean certain items. 

Maid4You uses high-quality, tested, and approved cleaning supplies, including a professional-strength vacuum cleaner with an extra-strong filter, to clean your home. However, if you own special products that you would like to have used on particular surfaces, we are happy to accommodate your request. Please contact our office to discuss prior to your cleaning so we might provide instructions to your cleaner.

Should you wish to hire a present or past Maid4You staff member for any home-related service outside of your agreement with Maid4You, our referral fee is $2,500. This fee is due within 30 days of notification from Maid4You. If the fee is not paid, Maid4You reserves the right to pursue other methods of collection.

Gift certificates do not expire. Gift certificates may not be returned, is not redeemable for cash and no charge will be given, except where required by law. Gift certificates are issued by Maid4You Franchise Corporation and we do not charge service or dormancy fees.